Thomas G Walker Transportation: Passenger Conduct & Safety Policy
Last Updated: July, 2026
At Thomas G Walker Transportation, LLC, the safety, comfort, and well-being of our passengers and drivers are our highest priorities. This Passenger Conduct & Safety Policy has been established to help ensure a safe, respectful, and enjoyable transportation experience for everyone we serve.
We appreciate your cooperation in following these guidelines while traveling with us.
1. Our Commitment to Safety
Thomas G Walker Transportation, LLC is committed to providing safe, reliable, and professional transportation services throughout Washington, DC, Maryland, Virginia, and surrounding communities.
Every trip is conducted with the goal of ensuring passengers arrive safely, comfortably, and on time.
2. Passenger Expectations
To help us provide exceptional service, we ask all passengers to:
• Treat drivers and fellow passengers with courtesy and respect.
• Follow all reasonable safety instructions provided by the driver.
• Be ready at the scheduled pickup location at the agreed-upon time.
• Notify us promptly of any schedule changes or cancellations.
• Help maintain a clean and comfortable vehicle environment.
3. Seat Belt Safety
For the safety of everyone onboard:
• Passengers are encouraged to wear seat belts whenever available.
• Wheelchair passengers should remain properly secured using the vehicle's wheelchair securement system throughout transportation.
• Children must be properly secured in accordance with applicable state laws. Parents or guardians are responsible for providing any legally required child safety seats unless other arrangements have been confirmed in advance.
4. Wheelchair & Mobility Equipment
We proudly provide wheelchair-accessible transportation for passengers requiring mobility assistance.
Passengers traveling with wheelchairs, walkers, scooters, or other mobility devices should notify us when scheduling transportation whenever possible so we may prepare for their specific transportation needs.
Our drivers are happy to provide reasonable boarding and exiting assistance consistent with company policy and safety procedures.
5. Personal Belongings
Passengers are responsible for their personal belongings.
While our drivers will make every reasonable effort to ensure belongings are safely loaded and unloaded, Thomas G Walker Transportation, LLC is not responsible for items left in the vehicle after transportation has concluded.
If an item is found, we will make reasonable efforts to contact the owner and arrange its return.
6. Vehicle Courtesy
To maintain a pleasant environment for all passengers:
• Smoking, vaping, and the use of tobacco products are prohibited inside company vehicles.
• The use of illegal drugs or controlled substances is strictly prohibited.
• Consumption of alcoholic beverages is prohibited unless specifically authorized as part of a private charter service where permitted by law.
• Passengers should avoid behavior that could distract the driver or interfere with the safe operation of the vehicle.
7. Respectful Behavior
Thomas G Walker Transportation, LLC maintains a zero-tolerance policy toward:
• Threatening behavior
• Harassment
• Verbal abuse
• Physical violence
• Discrimination
• Intimidation
• Damage to company property
We reserve the right to refuse or discontinue service if passenger behavior creates an unsafe environment for the driver, other passengers, or the public.
Whenever practical, we will attempt to resolve concerns respectfully before taking such action.
8. Service Animals
Passengers traveling with trained service animals are welcome aboard our vehicles in accordance with our Service Animal Policy.
We ask that service animals remain under the passenger's control throughout transportation.
9. Medical Emergencies
Thomas G Walker Transportation, LLC provides Non-Emergency Medical Transportation (NEMT).
Our drivers are not medical professionals and are not authorized to provide emergency medical treatment.
If a medical emergency occurs, emergency services (911) may be contacted immediately.
10. Weather & Road Conditions
Passenger safety always comes first.
Unexpected weather, traffic conditions, road closures, or other circumstances beyond our control may occasionally affect transportation schedules.
When delays occur, we will make every reasonable effort to communicate with passengers promptly.
11. Our Promise to Every Passenger
Every passenger deserves to travel with dignity, professionalism, respect, and compassion.
Our commitment is to provide transportation that is not only safe and dependable but also welcoming, comfortable, and centered on exceptional customer care.
12. Questions?
If you have questions regarding this Passenger Conduct & Safety Policy or would like additional information before your scheduled transportation, please contact us.
Thomas G Walker Transportation, LLC.
Phone: (301) 338-3858
Email: Info@tgwtllc.com
Website Contact Form: https://www.tgwtllc.com/#contact
Service Area: Washington, DC • Maryland • Virginia • Surrounding Communities
Professional • Reliable • On-Time
Ride in Comfort. Ride with Confidence.