Thomas G Walker Transportation: Cancellation & Reservation Policy
Last Updated: July, 2026
Thomas G Walker Transportation, LLC. understands that schedules can change. We strive to provide flexibility while ensuring reliable service for all passengers.
1. Scheduling Your Ride
Reservations may be requested by phone, email, or through our website.
A transportation reservation is considered confirmed only after confirmation has been provided by Thomas G Walker Transportation, LLC.
2. Advance Reservations
Whenever possible, we encourage customers to schedule transportation in advance to ensure vehicle availability and accommodate special transportation needs.
Same-day transportation may be available depending on scheduling and vehicle availability.
3. Cancellations
If you need to cancel or reschedule your transportation, please notify us as soon as possible.
Providing advance notice allows us to better serve other passengers and maintain efficient scheduling.
4. No-Show Policy
A passenger may be considered a "No-Show" if:
• The passenger is unavailable at the scheduled pickup location.
• The passenger cannot be contacted within a reasonable period.
• The driver has waited an appropriate amount of time beyond the scheduled pickup.
Repeated no-shows may affect future scheduling.
5. Waiting Time
Our drivers understand that unexpected delays may occur.
Whenever possible, reasonable waiting time will be provided. Additional waiting charges may apply for extended delays depending on the nature of the transportation service.
6. Weather & Unforeseen Circumstances
Safety is always our highest priority.
Severe weather, road closures, traffic incidents, or other circumstances beyond our control may occasionally affect pickup or arrival times.
When delays occur, we will make every reasonable effort to communicate with passengers promptly.
7. Our Commitment
Our goal is to provide dependable transportation while treating every customer with fairness, flexibility, and understanding.
Whenever possible, we will work with passengers to accommodate schedule changes and unforeseen circumstances.
8. Contact Us
If you need to modify, cancel, or have questions regarding your reservation, please contact us.
Thomas G Walker Transportation, LLC.
Phone: (301) 338-3858
Email: Info@tgwtllc.com
Website Contact Form: https://www.tgwtllc.com/#contact
Service Area: Washington, DC • Maryland • Virginia • Surrounding Communities
Professional • Reliable • On-Time
Ride in Comfort. Ride with Confidence.